Privacy Policy

Introduction

Dreamland Deli Gourmet Market ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online ordering services.

Information We Collect

Personal Information

When you place an order or use our services, we may collect the following personal information:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through our payment processor)
• Order history and preferences
• Age verification information for age-restricted products

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Location data (with your permission) for delivery radius calculations

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including preparation, delivery or pickup arrangements, and payment processing
• Communication: To send order confirmations, updates, and respond to your inquiries
• Age Verification: To verify age for purchases of age-restricted products (nicotine, tobacco, alcohol)
• Service Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional offers and updates (with your consent, which you may withdraw at any time)
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors (NMI/Network Merchants Inc.) to process transactions securely
• SMS and email service providers to send order notifications
• Delivery partners (if applicable) to fulfill delivery orders
• Cloud hosting and database providers to store data securely

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and cart contents
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• PCI DSS compliant payment processing
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order history and transaction records are retained for accounting and legal compliance purposes.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restrict Processing: Request restriction of processing under certain circumstances

To exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.